Returns & Right of Withdrawal

Returns Unused and undamaged products
Return Period: Products for return should be sent within 30 calendar days of parcel postmark.
• Product is new and in its original packaging
• The product is in no way damaged
• The product delivered is wrong or the original order was incorrect
• Returned products which are not damaged and/or in original packaging will be fully refunded

JGH Lifestyle will bare return postal costs when:
• The product was sent in error
• The product is incomplete
• The product information in the online shop is incorrect

Rights of Withdrawal: Please contact us with any RoW issue

Should you wish to cancel your order
• In e-commerce, Swiss law does not provide for any withdrawal period or other right of return once the order has been placed. The seller can provide for such a clause, but has no obligation to do so

However, we like to be fair, so, we offer:
• 14 days cooling-off period
• A withdrawal of the purchase can be declared within 14 days.
• The time period start with the delivery of the parcel but the actual day of delivery does not count. e.g.: delivery on 01/01/2015 – end of cooling-off period 01/15/2015
• Any delivered products conform to our return policy (outlined above)

Swiss Guidelines on E-Commerce